Novelleto Organic Farm Holiday – Monteriggioni (SI) · Last updated: 22 October 2026

These terms and conditions govern the use of the website and all bookings for stays at Agriturismo Biologico Novelleto. By making a booking, the Customer confirms that they have read and accepted these terms and conditions.

Owner of the premises

The agritourism business is operated in accordance with Law 96/2006 and Tuscany Regional Law 30/2003, as amended.

Article 1 – Purpose and scope

1. These terms and conditions govern the agritourism accommodation contract between the Owner and the Guest, however it is concluded: via the website’s online booking system, by email, telephone or WhatsApp.
2. For bookings made via third-party platforms (OTAs), the terms and conditions accepted on the platform take precedence with regard to payment and cancellation. The property’s rules (Articles 8 and 9) always apply.
3. Use of the website is permitted for information and booking purposes. Texts, photographs, logos and graphics are the property of the Website Owner or their respective authors and may not be reproduced without written authorisation.

Article 2 – Definitions

• Owner: Società Agricola Novelleto di Romanello Gaia & C. S.n.c.
• Client: the person making the booking, who is also responsible for the other guests listed.
• Guests: all persons staying at the accommodation.
• Accommodation: the house or flat you have booked.
• Booking Confirmation: the written confirmation in which the Data Controller accepts the booking.

Art. 3 – Accommodation and services

1. The price includes accommodation, electricity, water, heating, bed linen, towels and kitchen linen, and use of the swimming pool and garden. The tourist tax is included.
2. All bed linen is changed once a week. Additional changes can be requested for a fee.
3. The number of guests must not exceed the number stated in the booking, nor the maximum capacity of the accommodation. Unregistered guests are not permitted to stay overnight.
4. The photos and descriptions on the website are for illustrative purposes only. The owner may update the furnishings and fittings whilst maintaining standards that are equal to or higher than those shown.
5. The swimming pool is open seasonally, from 1 June to 30 September, and may be closed for maintenance or due to bad weather, in which case no refunds will be given.

Art. 4 – Booking and conclusion of the contract

1. An enquiry regarding availability sent via the online form, by email or by telephone does not constitute a booking.
2. The contract is concluded only when the Customer receives the written booking confirmation from the Owner, issued following payment as provided for in Article 5.
3. The Customer must provide accurate and complete details: name, contact details, dates, and the number and ages of the guests. The Data Controller shall not be held liable for any errors arising from inaccurate information.
4. You must be over 18 to make a booking.
5. The Customer is required to check the booking confirmation and to report any errors immediately.

Art. 5 – Prices and payment

1. Prices are quoted in euros, per room per night, including VAT and tourist tax. The valid price is the one shown at the end of the booking process or in the written quotation.
2. As a guide, rates start from a minimum of €150 in the low season and go up to a maximum of €300 in the peak season. The owner may require a minimum stay during periods of high demand.
3. Payment methods:

• Booking must be made at least 30 days before arrival: payment of the full amount at the time of booking, by bank transfer or credit card.
• Bookings made more than 30 days before arrival: The full amount will be charged to the credit card provided, or must be paid by bank transfer, on the 30th day before the arrival date.

4. If payment is not received by the deadline, the Owner may cancel the booking after a written reminder has gone unanswered for 48 hours.
5. Bank details: IBAN: IT28Z0867371940000000031779 (BIC: ICRAITRRIP0), payable to Società Agricola Novelleto di Romanello Gaia & C. S.n.c. Please state the customer’s name and the booking number in the payment reference.
6. Any extra services (additional linen changes, extra cleaning, any products provided by the establishment) are to be paid for on site upon departure.
7. The Data Controller issues a valid tax document for every amount received.

Art. 6 – Cancellation, changes and no-shows

1. Cancellation must be notified in writing to the following address: gaia.romanello@novelleto.it. The date of receipt shall be taken as proof.
2. Any refunds will be made within 14 days using the same payment method used by the Customer.
3. Requests to change dates will be accepted subject to availability and may result in a change in price. A reduction in the length of stay within 30 days of arrival is treated as a partial cancellation.
4. We advise the Customer to take out travel cancellation insurance.
5. If the Property Owner has to cancel the booking for reasons attributable to them, they shall refund the full amount received or, with the Customer’s consent, offer equivalent accommodation.

Art. 7 – Right of withdrawal

Pursuant to Article 59(1)(n) of the Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal does not apply to accommodation services with a specific date or period of performance. Cancellation is therefore governed exclusively by Article 6.

Art. 8 – Arrival, departure and registration

1. Check-in: from 3.00 pm to 7.00 pm. Arrivals outside these times must always be arranged in advance.
2. Free check-out: by 10.00 am. Late check-out, where possible, must always be arranged one day in advance and incurs a surcharge of €30 for check-out by 11.00 am, and a surcharge of €50 for check-out by 12.00 pm.
3. On arrival, every guest, including minors, must present a valid identity document. The Property Owner is obliged to report the guests’ personal details to the Police Headquarters (Article 109 of the TULPS, Alloggiati Web portal). Guests without valid identification will not be permitted to enter the accommodation.
4. On departure, the accommodation must be left in a tidy condition, with the washing-up done and rubbish sorted for recycling in accordance with the instructions provided.

Art. 9 – Rules of the establishment 

Novelleto is a working organic farm, situated next to the owners’ home. Guests are asked to observe the following rules:

• Silence: Quiet hours from 11.00 pm to 8.00 am, and please respect the peace and quiet of other guests at all times.
• Smoke: Smoking is prohibited inside the accommodation. Outside, please use the ashtrays and do not throw away cigarette ends, not least to avoid the risk of fire.
• Swimming pool: Use at your own risk, during the times shown, with no lifeguard on duty. Children must always be accompanied by an adult. You must comply with the rules displayed at the entrance.
• Barbecue and fireplace: Use only in designated areas, in accordance with regional bans on lighting fires during periods of high fire risk.
• Pets: not permitted.
• Visitors: Unregistered guests are not permitted to use the swimming pool or stay overnight without authorisation.
• Farm: It is forbidden to enter vineyards, olive groves, machinery areas or work premises without the owner’s permission, or to pick fruit or harvest produce.
• Energy and water: Use air conditioning, heating and water responsibly, switching them off when you leave.
• Festivals and events: not permitted without the Data Controller’s written consent.
• Car park: in the designated areas, at a moderate speed along the internal road.

The owner may terminate the stay, without refund, in the event of serious or repeated breaches, or behaviour that is dangerous or disruptive to others.

Art. 10 – Liability and damages

1. The Guest is liable for any damage caused to the accommodation, the furnishings and the communal areas by themselves, other guests or any pets they are travelling with. Any damage must be reported immediately and the Guest must reimburse the cost of repair or replacement.
2. The Landlord does NOT require a security deposit.
3. The Property Owner is liable for guests’ belongings within the limits set out in Articles 1783–1786 of the Civil Code. Guests are advised not to leave cash and valuables unattended.
4. The Property Owner shall not be held liable for any inconvenience caused by interruptions to the water, electricity, gas, internet or TV signal supply resulting from third parties, nor for the normal aspects of country life (insects, noise from seasonal agricultural work, dust).
5. Guests are responsible for their use of the swimming pool, barbecue, bicycles and other equipment, and must follow the instructions provided.

Article 11 – Force majeure

1. Neither party shall be liable for any failure to perform arising from force majeure: natural disasters, fires, measures taken by the authorities, or epidemics resulting in official restrictions on movement.
2. If an official measure prevents the Guest from travelling to the accommodation on the booked dates, the Owner will offer to reschedule the stay within 12 months.

Art. 12 – Processing of personal data

Customer and guest data are processed by the Data Controller in accordance with EU Regulation 2016/679 (GDPR), solely for the purposes of managing the booking, complying with legal obligations (Alloggiati Web, ISTAT, tax obligations) and, with consent, for promotional communications. Further details can be found in the Privacy and Cookie Policy published on the website.

Art. 13 – Complaints

1. Any issues should be reported immediately during your stay, so that the owner can rectify them.
2. Any subsequent complaints should be sent in writing to gaia.romanello@novelleto.it within 10 days of departure. The Data Controller will reply within 30 days.
3. Consumer customers may make use of the alternative dispute resolution (ADR) procedures provided for in the Consumer Code, such as mediation through the relevant Chamber of Commerce.

Article 14 – Governing law and jurisdiction

1. This contract is governed by Italian law.
2. If the Customer is a consumer, the court with jurisdiction is that of their place of residence or domicile, provided this is in Italy (Article 66-bis of the Consumer Code). This is without prejudice to the protective provisions applicable to consumers resident in other EU countries.
3. If the Customer is not a consumer (e.g. companies, agencies), the Court of Siena shall have exclusive jurisdiction.

Article 15 – Amendments and final provisions

1. The Data Controller may update these terms and conditions. The version published on the website on the date of the Booking Confirmation applies to each booking.
2. If any provision is found to be invalid, the remaining provisions shall remain in force.
3. These terms and conditions are drawn up in Italian and translated into other languages for convenience. In the event of any discrepancy, the Italian text shall prevail.
4. In any matters not covered herein, the Civil Code, the Consumer Code and national and regional legislation on agritourism shall apply.